How Peregrine Helped a Community-Based Healthcare Provider Reduce No-Shows & Optimize Provider Schedules
Customer HQ
Mid-size Market, TX
Clinic Type
FQHC
Annual Encounters
130,000
A leading community-based healthcare provider faced ongoing operational challenges that impacted both patient care and clinic efficiency. High provider turnover, limited scheduling capacity, and credentialing delays made it difficult to manage patient appointments effectively. These challenges led to high no-show rates, same-day cancellations, and underutilized provider schedules, ultimately affecting access to care.
To tackle these issues, the provider partnered with Peregrine to implement strategic scheduling support and program management solutions aimed at improving provider utilization and patient attendance.
The Challenge
The healthcare provider struggled with:
- Frequent no-shows and last-minute cancellations, leading to empty appointment slots.
- Inefficient scheduling workflows that resulted in underutilized provider capacity.
- Gaps in coordination between scheduling teams and clinical staff.
- Credentialing and administrative bottlenecks slowing down provider onboarding.
Without an effective scheduling strategy, these issues hindered operational efficiency and provider morale.
The Solution
Peregrine deployed a structured, results-driven approach that combined scheduling support and program management solutions to optimize provider schedules and reduce inefficiencies.
Scheduling Support Tactics:
- Appointment Confirmation & Patient Outreach: Implemented automated and structured reminder calls, texts, and emails to minimize no-shows.
- Referral & Insurance Verification: Ensured patients met eligibility requirements before scheduling to reduce cancellations.
- Remote Visit Check-Ins: Allowed patients to complete pre-appointment procedures remotely, reducing on-site administrative delays.
- Scheduling Optimization: Balanced appointment slots with provider availability to maximize efficiency.
Program Management Enhancements:
- Operational Oversight & Coordination: Streamlined workflows to manage patient volume effectively.
- Real-Time Utilization Tracking: Provided weekly reporting to identify growth opportunities and improve scheduling accuracy.
- Provider Onboarding & Training: Standardized onboarding processes to minimize disruptions and optimize schedules.
- New Program Development: Successfully launched initiatives such as Medication-Assisted Treatment (MAT) to expand service offerings.
Utilization Analysis
Capacity Analysis
The Impact
By implementing Peregrine’s solution, the provider achieved:
actual utilization at goal, significantly improving provider efficiency.
10% reduction in no-show rates among existing patients.
Successful launch of a MAT program to expand care services.
Onboarded a full-time PMHNP to expand mental health services.
Enhanced provider satisfaction and clinic morale.
By implementing best practices in scheduling, provider coordination, and real-time tracking, this partnership transformed clinic operations, leading to better patient access, increased efficiency, and sustainable growth.
Ready to Improve Provider Utilization & Reduce No-Shows?
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